Frequently Asked Questions

Shipping Information

All orders are dispatched within 24 hours of receiving your order. Any orders placed over the weekend or on public holidays will be dispatched by COB on the next business day.

All prices are in Australian Dollars however you can view these prices in a variety of currencies when you're viewing your order in the Shopping Cart.

Please note that the delivery times are as specified by your regions postal service and may vary depending on your distance from a major city. Please contact us for more information if you have any questions.

  Rate Tracked Signature Required Free Over Delivery Times from when order is dispatched (business days)
Australia
FREE
No No $0 3-5 days
Australia Express $7.20 Yes No No 1-3 days
New Zealand FREE No No $0 2-4 days
Canada $5.00 No No $30 2-5 days
USA $7.00 No  No $30 5-7 days
Also available at Amazon.com
United Kingdom $5.00 No No $30 2-5 days
Rest of the World $10.00 No  No $35 4-10 days

Refunds and Exchange

We value customer experience very highly and if for any reason you are not satisfied with your purchase, we will gladly provide a refund or exchange based on your preference. To be eligible:

  • The purchase must have been within the last 30 days
  • The product(s) is unused and in the same condition as when you received it
  • All items must still be in the original packaging
  • You can verify your purchase was from our website

If you are returning any products to us we strongly recommend that you send them using a tracked and signature required service to avoid any items being lost in transit. Unfortunately we cannot accept any responsibility for lost items.

Once we receive your returned item(s) and everything meets the above criteria, we will promptly provide the refund/exchange as agreed.

Privacy Policy

This privacy policy was last updated on 29/07/2015.

My Company, Arttapi Pty Ltd operates www.arttapi.com.au. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

We use your Personal Information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, telephone number and email address.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our site. This log data may include information such as your computer’s internet protocol (IP) address, browser type, browser version, the pages of our sit that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

My company arttapi Pty Ltd may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on the site. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, please contact us.

Stockists

As a newly self-published range of books we are currently finalising arrangements with a variety of book stores, stationary outlets and online retailers. If you do not see us on the shelves or on a retailer’s website, you can still ask them to order our books in. If you do not want to wait for the stock to arrive at your local store, you can always purchase directly on our website.

Berkelouw Books (Balgowlah, Rose Bay, Cronulla, Eumundi, Port Macquarie)

Humphrey's Manly

Amazon US - Fulfillment by Amazon